Skout AI Privacy Policy

1. Scope of this policy

This policy applies to the Skout AI website at skout-ai.net and to every companion chat, account page and billing screen operated under the Skout AI brand. By creating an account or using Skout AI you confirm that you have read and understood how your information is handled here.

2. Who we are

Skout AI operates the companion chat service described on this site and acts as the controller of the personal information described below. Where a partner processes information on our behalf, that partner acts only on our documented instructions.

3. Age requirement

Skout AI is strictly for adults aged 18 or over, or the age of majority in your jurisdiction if that is higher. We do not knowingly collect information from minors. If we learn that an account belongs to a minor we close it and delete the associated data.

4. Account information

When you register we collect an email address, a hashed password or a federated sign-in identifier, a display name if you choose one, and the plan attached to your account. This is the minimum needed to keep your Skout AI chats attached to you and nobody else.

5. Conversation content

Messages you send to a Skout AI companion, the replies she returns, voice notes and any images produced in the chat are stored so the conversation can continue across sessions and devices. Conversation content is tied to your account and is not published, shared or sold.

6. Payment information

Card and wallet details are captured and stored by our payment providers, not by Skout AI. We receive a transaction reference, the amount, currency, plan, partial card identifiers and the result of the charge. We never see or store your full card number.

7. Technical and device data

We log IP address, browser type, operating system, device category, language preference, referring page and timestamps. This information supports security, fraud prevention, regional compliance and basic troubleshooting.

8. Usage analytics

We record aggregate events such as pages opened, features used, session length and error occurrences. Analytics are used to understand how Skout AI performs overall and never to build a profile for resale.

9. Cookies and similar tools

Skout AI uses strictly necessary cookies for sign-in and security, preference cookies to remember settings, and optional analytics or measurement cookies. You can refuse optional cookies through your browser or the consent controls shown on first visit; the service will still function.

10. Information from third parties

If you sign in through an external provider, we receive the identifier and email address that provider releases. Fraud-prevention and payment partners may also return risk signals about a transaction. We do not purchase personal data from data brokers.

11. How we use your information

We use collected information to create and secure your account, deliver companion conversations, process payments, prevent abuse, meet legal obligations, respond to support requests and improve the quality of the Skout AI experience.

12. Legal bases for processing

Depending on where you live, we rely on the performance of our contract with you, our legitimate interests in running and protecting the service, your consent for optional cookies and marketing, and compliance with legal obligations.

13. Personalisation and memory

Skout AI stores selected details from your conversations so a companion can refer back to them later. This memory exists only inside your own account, is never shared with other members, and can be cleared by deleting the relevant conversation.

14. Automated processing

Companion replies are generated automatically, and automated systems also flag suspected fraud or prohibited content. These systems do not produce legal effects concerning you, and account suspensions are reviewed by a person on request.

15. Service providers

We share limited information with hosting providers, content delivery networks, payment processors, email delivery services, model-inference providers and analytics vendors. Each is bound by contract to process data only for the purpose we specify.

16. International transfers

Information may be processed in countries other than your own. Where data leaves the European Economic Area or the United Kingdom, we rely on standard contractual clauses or an equivalent recognised transfer mechanism.

17. Data retention periods

Account records are kept while the account is open. Conversations are kept until you delete them or close the account. Billing records are retained for the period required by tax and accounting law. Security logs are typically retained for up to twelve months.

18. Security measures

Skout AI applies encryption in transit and at rest, access controls limited to staff who need them, hashed credentials, monitored infrastructure and regular review of permissions. No online service can promise absolute security, and we do not claim otherwise.

19. Your access and portability rights

You may request a copy of the personal information we hold about you and, where technically feasible, receive it in a portable machine-readable format. We respond within the period required by applicable law.

20. Correction and deletion

You can correct account details directly in your settings, and you can delete individual conversations or your entire chat history at any time. Deletion requests covering the whole account are processed as described in section 23.

21. Objection and restriction

Where local law allows, you can object to processing based on legitimate interests or ask us to restrict processing while a dispute is reviewed. We will explain in writing if an exemption prevents us from acting on a request.

22. Marketing preferences

Promotional emails are sent only where permitted, and every message carries an unsubscribe link. Withdrawing marketing consent does not stop essential service messages such as billing receipts or security notices.

23. Deleting your account

Closing your Skout AI account removes your profile and conversation history from active systems, with residual copies cleared from encrypted backups on the normal backup rotation. Records we must keep for legal or financial reasons are retained separately and are not used for any other purpose.

24. Regional rights notices

Residents of the European Economic Area and the United Kingdom hold rights under the GDPR and the UK GDPR. Residents of California hold rights under the CCPA and CPRA, including the right to know, delete, correct and opt out of sale or sharing. Skout AI does not sell personal information as that term is defined in those laws.

25. Law enforcement requests

We disclose information to authorities only where a valid, legally binding request is received, and only to the extent required. Where the law permits, we notify the affected member.

26. Data breach handling

If a personal data breach occurs that is likely to create a risk to your rights, we notify the competent supervisory authority and affected members without undue delay, describing the nature of the incident and the steps taken.

27. Third-party links

Some pages may link to services we do not operate. This policy does not cover those destinations, and we encourage you to read their own privacy terms before submitting information to them.

28. Changes to this policy

We may update this policy as the Skout AI service changes or as legal requirements evolve. Material changes are announced in the service or by email, and the revision date at the top of this page is always updated.

29. Complaints

If you believe your information has been handled incorrectly, contact us first so we can investigate. You also have the right to lodge a complaint with the data protection authority in your country of residence.

30. Contact

Privacy questions and rights requests can be sent to privacy@skout-ai.net. Please include the email address registered to your Skout AI account so we can verify the request.